Mr Leslie Pinkerton operates a property portfolio which involves the purchase of several luxury homes in Chamonix-Mont-Blanc, France. As a result, Leslie has to make high-value payments internationally on a regular basis. Before using VFX, Leslie relied on services provided by his High-Street bank to make the payments but experienced rates of exchange that were significantly below market rate which made it difficult to manage his budget and understand how much money he could spend.
Leslie switched to VFX and from the offset, has received a personal service with high-touch technical assistance. Leslie is also provided with voice-broker support providing market information and his dedicated customer service representative provides him with transaction status information throughout each transaction’s life-cycle. The other aspect that Leslie is very pleased about are the superior FX rates he now receives on each transaction and he has built up a very good relationship with his dedicated currency broker. Leslie commented: "VFX staff are very attentive, customer support and my account manager always respond very quickly. I always receive great exchange rates and appreciate being able to speak with my broker whenever necessary."